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Program Titles and Take-away for Participants

Days

‘Sure-fire Selling Skills’
Participant Profile:
People in sales, and those aspiring for a career in sales

Takeaways:
Participants will get complete perspective of Prospecting, Qualifying, Telephone Skills, Fact-find, Need Analysis, Benefit selling, Objection Handling, Closing the sale

3 days

‘Managing Turnovers in the Service Industry’
Participant Profile:
Anyone experiencing attrition in their organization

Takeaways: Participants will learn to focus on the causes and not the symptoms for attrition and build strategies to reduce turnover

1 day

‘Building Positive Attitudes’
Participant Profile:
People who know they are efficient, but can be more effective

Takeaways:
Participants will be able to understand their personal and organizational values, study the gap if any, reduce the conflict of values, become aware of personal prejudices, and how to overcome barriers to developing healthy attitudes

1 day

‘Business Writing that Works’
Participant Profile:
People who want to improve their business writing skills, those who frequently write emails, letter to colleagues, employees, clients and customers

Takeaways:
Grammar Concepts, modern trends and styles in letter writing, email etiquettes, sales, purchase, and collection letters, avoiding common mistakes and jargons

2days

‘Correct Communication – Politically & Grammatically’
Participant Profile:
Anyone who wants to have a quick basics-brush-up on English Grammar and needs to speak and write in English in a corporate setting

Takeaways:
Participants learn entire gamut of functional English –Grammar right form the basics, so that they learn to speak and write confidently in simple correct English

6 days

‘Effective Communication – the Skills & Attitudes’
Participant Profile:
Executives who use telephone, letters and reports 

Takeaways:
Participants develop an understanding of Voice modulation, pitch, tone, vocabulary, telephone etiquettes, assertive communication, listening skills, body language and interpersonal communication

4 days

‘Effective Conversations’
Participant Profile:
Anyone who experiences difficulty in expressing ideas, opinions, thoughts, and views, especially new or contradictory ones, in one-to-one communication situations or in meetings

Takeaways:
Participants will learn to overcome the tongue-tied syndrome, learn effective openings and ice-breakers, how to keep the ball rolling, and expressing their ideas openly, clearly and concisely in any situation

2 days

‘Art of Giving and Receiving Feedback’
Participant Profile:
All supervisors, team leaders, tech leaders and managers, and every employee who has a team to work with

Takeaways:
Participants will be able to ask for and give feedback about everyday operations on a routine basis, without the compulsion of the official channel, interact with other team members more sensitively, and avoid issues that can happen due to miscommunication or non-communication

1 day

‘Counselling Skills for Managers’
Participant Profile:
All supervisors, team leaders, tech leaders and managers who has a team to work with

Takeaways:
Participants will be able to interact with more sensitivity in day-to-day interactions, experience and inspire better morale, feel a sense of bonding and loyalty with the organization, develop an insight into problem or conflict resolution

1 day

‘Effective Presentation Skills’
Participant Profile:
Every employee who needs to make presentations – be it a tech lead, team leader, supervisor, customer care manager, a sales or marketing executive or a business development manager

Takeaways:
Participants will understand the presenter’s role before, during and after the presentation, delve into the winning strategies of great presentations, develop skills of presentation through practice and  feedback sessions, and for presenting Statistics – Pie-charts, Hyperlinks, Bars, Graphs etc, using Audio –Visuals, power Points – ground Rules,  and understand what successful presenters do differently

2 days

'Time Management and Goal Setting’
Participant Profile:
Every employee who needs to achieve a goal within a time frame and is juggling between different roles and expectations – be it a tech lead, team leader, supervisor, customer care manager, a sales or marketing executive or a business development manager

Takeaways:
Participants will develop the ability  to manage their resources efficiently and effectively, will achieve greater productivity and professional fulfillment, feel less stress and anxiety, learn delegation, enhance team work through organized and structured work behaviour and smooth operations, improve in-company and customer relations

2 days

‘Result Oriented Leadership’
Participant Profile:
HR Managers. Project Managers, recruitment Heads, Vice Presidents, Directors

Takeaways:
Participants will be able to realize their own inherent strengths and augment them, inspire their team s to set goals and motivate them for superior performance, develop and carry our personal responsibility for results, articulate and communicate targets and expectations, use capabilities across group members, define standards and metrics of measurement criteria and evolve continuous improvement opportunities 

2 days

‘Negotiation and Influencing Skills’
Participant Profile:
Executives, Managers, Sales Persons, Project Managers, Purchasers, Contract Administrators

Takeaways:
Participants will develop the ability  to understand basic strategies, thought processes and tactics needed to achieve successful negotiations on any level, develop an insight into the skills of negotiation, and realize how to achieve a win-win negotiation strategy

2 days

‘Team Building’
Participant Profile:
Supervisors, team leaders, tech leaders and managers, anyone who has a team to work with

Takeaways:
Participants will be able to identify and understand teams and how they have to function in order to be effective, demonstrate the skills necessary for the development of an effective team

2 days

‘Stress Management with a day’s session on Tai Chi’
Participant Profile:
All executives who experience stress

Takeaways:
 Participants will be able to understand their own body’s response to stress, how to respond to stressful situations and manage stress, learn some relaxation techniques, exercises while you are at the desk, exercises for your eyes, knees and wrist

2 days

‘Customer Care’
Participant Profile:
Front office staff, operations staff in any service industry

Takeaways:
Participants will be able to appreciate the importance of caring for their customers, develop keenness for a need based approach to service, elicit greater levels of loyalty and delight, consciously strive for a powerful body language

2 days

‘Effective Managerial Skills’
Participant Profile:
New and incumbent managers, and managers who want to improve their effectiveness

Takeaways:
Managers will get an insight into management process, management in action , their various roles as managers and the various skills like interpersonal communication, assertive communication, constructive criticism, coaching, counseling, motivation, goal setting, time management needed to be an effective manager

4 days

‘Conflict Management’
Participant Profile: Any one who has to work with a team

 Takeaways: Participants will be able to recognize and understand conflicts, deal with conflicts with maturity and sensitivity, understand and tackle the catalysts to conflicts, realize the potential of harmony versus conflict, achieve personal growth through healthy team work

2 days

‘Meetings –Conducting and Participating Effectively’
Participant Profile:
People who conduct meetings

Takeaways:
Participants will be able to express themselves concisely and clearly within a given time frame; field right questions appropriately; express disagreement in an amiable and constructive manner; invite opinions and suitably direct discussions towards a desired goal.

1 day

‘Coaching and Mentoring’
Participant Profile:
Any supervisor or manager who would like to play a more meaningful role in the growth of individuals and their organization

Takeaways:
Participants will understand the difference between coaching and mentoring, and the need for both interventions in an organization. They will recognize their own attributes that would facilitate them to be mentors, barriers that could impede their success as mentors and the process of mentoring

2 days

‘Personal Mastery’
Participant Profile:
Anyone between the age of 17 – 70 who want s to be in control of their lives

Takeaways:
Participants will gain an insight about themselves at work, themselves vis-à-vis others, and to be at peace with the self through deep introspective dialogue, interspersed with interactive communication exercises, interpersonal behavioural skills and meditation 

1 day

'Public Speaking’
Participant Profile:
Anyone who wants to improve public speaking ability

Takeaways:
Participants will overcome stage fear, understand techniques for attention-grabbing opening, memorable closing, tools to make their speeches in sync with audience expectations and the occasion with demos, videos and practice

6 days

‘People Management – Resource Building’
Participant Profile:
Middle and Senior Management

Takeaways:
Participants become more effective at forming, storming, norming and performing, will learn to deal with under-achievers, how to be a motivating and inspiring leader, and how to build competencies

2 days

‘The Art & Science of Interviewing’
Participant Profile:
HR Managers, project Managers, Recruitment Heads, Vice Presidents

Takeaways:
Participants will be able  to ask questions to interviewees that will elicit responses crucial to decision making, will be able to understand and assess competencies required in the candidate, select right people for the right jobs, reduce attrition caused by uninformed interviewing

2 days

‘Discover Yourself – Intensive Personal Effectiveness Lab’
Participant Profile:
Middle level Managers

Takeaways:
Participants will develop healthy attitudes about themselves and their environment; become more self assured about themselves, their image and their role in the organization; become effective group communicators; become situational leaders, and develop an environment of trust, team spirit and a sense of commitment; and this will reduce tussles, attrition and stress levels of their teams 

4 days

‘Advanced Business Writing’
Participant Profile:
Everyone who needs to know effective business communication

Takeaways:
Participants will write confidently and effectively. They will learn latest business letter formats, include variety in sentences, develop paragraphs, improve coherence and avoid jargons.

4 days

27

‘Cracking Interviews’
Participant Profile:
Those want to project themselves effectively to tap the job market

Takeaways:
Participants will learn how to plan, prepare and present themselves at an interview. They will learn to assess their own strengths and bring those to the focus; will learn to interpret job descriptions and derive the skills and attributes required keeping track of their own personality

1 day

28

‘Making an Impact in Group Discussions’
Participant Profile:
Students who want to enter B-schools, B-School and Engineering students who want to get the plum job that needs assertive communication skills

Takeaways:
Participants will learn to speak concisely, confidently and effectively. They will learn about body language, tone and voice, ice breaking, and summarizing techniques.

3 hours

29

‘Happy Parenting’
Participant Profile:
People who want to enjoy the experience of parenthood and are keen that their interactions with the young generation at home  should become memorable and adorable for both

Takeaways:
Participants will be able to formulate a vision for their family, share it with their family, chalk out a plan towards achieving that with their children, learn to inculcate values and beliefs by modeling, establish strong bond and trust

1 day

30

‘Building Self Esteem And Assertive Skills’
Participant Profile:
Anyone working in teams, sharing an apartment with friends/relatives, experience anxiety when they have to ask for their own dues, express opinion and asset their rights

Takeaways:
Participants will understand the genesis of anxiety, and how to tackle the core issues, learn to: approach every situation confidently, create positive first impressions, put
others at ease, and how to use Johari Window concept in interpersonal relationships, trust oneself and others, wiping away negative thoughts and worry, and connect with people

2 days

31

‘Business Etiquettes- Gain the Plus Factor’
Participant Profile:
Anyone who wants to do the right things, and wants to know that every move made is in the right direction in new and known business environment

Takeaways:
Participants will overcome fear of embarassment, learn the art of networking, feel comfortable in any group , about building rapport with high-profile people, dressing the part, adding color to your wardrobe, business dining, e-mail and telephone etiquette

2 days

32

‘Communication Strategies’
Participant Profile:
Anyone who wants to understand the techniques for success in interpersonal communication

Takeaways:
Participants will learn Ten Commandments of Human Relations, learn to understand what is good communication,  the Characteristics of a Good Communicator, The Communication Process, Barriers, 
Questioning Techniques – and how and when they are used, Probing Skill, Listening Skills and Techniques
Self-disclosure, Image and Self-Impression Management, Assertion and Persuasion

3 days

33

‘Dealing with Difficult Situations and People’
Participant Profile:
Anyone who wants to learn the techniques for managing oneself and others in order to tide over tough situations and difficult people

Takeaways:
Participants will learn to assess if they have contributed to the problem/difficulty, how to work toward different Solutions, the strategies of problem-solving communication, anger management, conquering resistance, recognizing potential difficulties and weapons difficult people use, coping strategies for difficult behaviors, formula for changing attitudes of difficult people, how to overcome the feelings difficult people give you, de-stressing

2 days

34

‘Business Leadership’
Participant Profile:
Managers with three and more years of experience who wants to progress from Managing to Leading

Takeaways:
Participants will learn to how to energize, empower and support their teams, deal with change, break through organizational gridlock, get organized, develop direction thinking and consequential thinking, macro and micro managing, Inspire teams towards better performance, create a supportive environment, measure individual performance, train high performers, providing performance feedback, speak effectively in various situations, conduct Effective Meetings, manage ones own career path.

3 days

35

‘Delegating Effectively’
Participant Profile:
Managers with less than three years experience

Takeaways:
participants will learn advantages and disadvantages of delegation, when and how to share the load, when to delegate and when to do it yourself, picking the right person for the job, dos and don’ts in a delegation meeting, potential delegation problems, monitoring delegation, characteristics of an effective delegator, delegation checklist

1 day

36

‘Developing High Performance Teams’
Participant Profile:
Managers leading teams towards synergy and success

Takeaways:
Participants will learn about their perceptions, understand different social and behavioral styles with relevance to their own style, how and why to move out of comfort zone, implications for change, the obsolescence of hierarchy, downsizing of the workforce, the move to cooperation, exploring traits of high performance teams, Tuckman’s stages of teams, The Team Performance Model, manager’s role as the team leader, setting goals, communicating, involving ,supporting, moving from Involvement to empowerment, facilitating creative thinking, team problem-solving, decision-making climate, facilitation skills, managing team conflict, role in managing change

3 days

37

Anger Management
Participant Profile:
People who believe that they have a powerful sphere of influence and can change the environment

Takeaways:
Participants will learn about how anger affects our bodies and our minds, importance and methods of managing our own anger, learn to express feelings appropriately, strategies for preventing a build-up of frustration, how to keep calm when faced with outbursts, assessing your anger management knowledge

2 days

38

Change Management
Participant Profile:
Managers in an organization going through change

Takeaways:
Participants will learn about the change process and change cycle, personal change, strategies for dealing change management, managing resistance to change, identifying and coping with the resultant stress,  and some facts about useful attitudes

1 day

39

Hiring Smart –Behavioral Interview Techniques
Participant Profile:
Managers in charge of hiring people

Takeaways:
Participants will learn about the importance of hiring the right people, the cost of hiring errors,  how behavioral interviewing helps, developing an interview format,
structure the interview process, gather predictive information, sell your organization, gain a commitment, conclude the interview, ethical and legal issues

2 days

40

Orientation- Getting Employees Off To A Good Start
Participant Profile:
Managers in charge of orienting people

Takeaways:
Participants will gain knowledge about perceptions of participants during orientation, mistakes to avoid in orientation, eight orientation habits, the commitment curve, building employee commitment, faqs about orientation, learning styles inventory, working with external providers of  new hire training, adult learning principles, creating employee manuals, practical application

2 days

41

Stress Management
Participant Profile:
People in stressful situations, challenging roles and demanding work climate

Takeaways:
Participants will recognize stress exhaustion symptoms, and if they are stress prone type "a" personality, gain insight into studies about male and female reaction to stress, explore elements that make up their life and identify areas where they see opportunities to make changes—lifestyle, support systems etc., including those people who energize or drain, personal drainers and personal fillers, perceptions, habits and feelings that cause stress, stress management techniques they  can use, coping techniques for the stresses they can’t eliminate or reduce.

42

Building Better Teams
Participant Profile:
People in charge of teams

Takeaways:
Participants will learn about challenges a team faces, the value of cultivating a sense of team,
team player styles and team success, communication style and problem-solving skills, roles within the team, building sustainable agreementstips on handling responsibilities, identifying priorities, identifying challenges and change

1 day

43

‘Embracing Diversity’
Participant Profile:
People in charge of teams

Takeaways:
Participants will learn to cull the benefits of diversity, understand what factors contribute to diversity, importance of feeling and saying the right thing, the cornerstones of diversity, the four steps to effective handling of diversity,
and dealing with discrimination

1 day

Every Workshop includes:

Pre-workshop Assignment, Post-workshop Evaluation, Personal Action Plan and Suggested Reading List.

Methodology: Experiential learning through customized Case Studies, Role Plays etc relevant to the industry/function of participants ,Film/Video screening, Quiz, Individual/ Team Exercises, Sharing, etc.